Refunds and Returns

RETURNS

Your rights where goods are faulty or mis-described:

It is our responsibility to supply you with goods that meet your consumer rights.

If an item you purchase from us is faulty or mis-described you may be entitled, depending on the circumstances, to a repair, a replacement, a full refund or a partial refund.  

If you have any concerns that we have not met our legal obligations please contact us as soon as you reasonably can and we will endeavour to resolve the issue.

Your right to change your mind within 14 days of delivery for online or telephone purchases:

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which the goods come into your physical possession or the person that you ask us to deliver the goods to.

To exercise the right to cancel, you must inform us [Go Vape, 39 Havelock Street, Swindon, SN1 1SD, sales@govape.co.uk] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, or e-mail). You may use the attached Model Cancellation Form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods,

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

You will return the goods at your own expense.  

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You are only liable for the diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model Cancellation Form :

This form needs to be available on the website so that customers can print and post to you or save and email to you.  You can also choose to have the form available so that consumers can electronically fill in and submit the form from your website.  If you choose to do this you will need to add some additional wording to your Cancellation notice so please let me know so I can give you this wording.

MODEL CANCELLATION FORM

To: Go Vape, 29 Havelock Street, Swindon, SN1 1SD, sales@govape.co.uk, 01793 612044.

I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale of the following goods [*]/ for the supply of the following service ……………………………………………………………………………………………………..

Contract date…………………………………………………………………………………

Name of consumer(s)…………………………………………………………………………

Address of consumer(s)………………………………………………………………………

Signature of consumer(s) (only if this form is notified on paper)…………………………

Date………………………………………………………………..

[*] Delete as appropriate